Customers connected to the DWP water system are charged a "readiness to serve" charge based on the size of their meter. Residential customers are billed a bimonthly service charge and commercial customers are billed a monthly service charge. This amount is billed regardless of any water usage and whether the water is turned on or off.
Since the Bear Valley is a resort destination, it is not typical of other Southern California communities. The permanent population of full-time residents averages 25,000 but can soar to about 100,000 during peak holiday weekends. Consequently, our water system must be prepared to handle that peak population at any given time.
Like all water agencies, we recover costs via rates to maintain and operate our water system, which includes pipelines, wells, reservoirs, booster stations, treatment facilities, meters, equipment, staff, etc. Moreover, we are a public agency that does not make a profit. All of our rates and fees are based on costs of service. Since our population fluctuates so dramatically, we need to rely on fixed charges to recover costs needed to operate and maintain the water system. Learn more about water rates.
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Yes, we offer two options to pay your bill automatically. To pay your bill directly from your checking account, please complete the Auto Pay Application. To pay your bill automatically by credit card (Visa or MasterCard) please sign in to your account and select the automatic payment option when making your payment.
The property owner or rental agency will need to fill out the Water Service Agreement to add a "care of" address to the property owner's account. The property owner will be billed a fee.
Every year several customers experience leaks that go undetected, until they receive a large water bill. A slow drip from your faucet can easily waste 170 gallons of water or more in a 24-hour period. Larger leaks can waste thousands of gallons and become very expensive.
The most common leaks are usually linked to problems with stop and drain valves, faulty sprinkler systems, not winterizing properly, broken pipes or fittings, or faulty toilets. Regularly check your plumbing fixtures, hose bibb, stop and drain valve, washer hookup, and water heater intake valve for possible leaks or worn fittings.
Toilet leaks are less noticeable because they may not be seen or heard. The DWP offers dye tablets to test for silent toilet leaks. These tablets are free to our customers and available at the office.