Why is my bill so high when I only had a small leak?

Every year several customers experience leaks that go undetected, until they receive a large water bill. A slow drip from your faucet can easily waste 170 gallons of water or more in a 24-hour period. Larger leaks can waste thousands of gallons and become very expensive.

The most common leaks are usually linked to problems with stop and drain valves, faulty sprinkler systems, not winterizing properly, broken pipes or fittings, or faulty toilets. Regularly check your plumbing fixtures, hose bibb, stop and drain valve, washer hookup, and water heater intake valve for possible leaks or worn fittings.

Toilet leaks are less noticeable because they may not be seen or heard. The DWP offers dye tablets to test for silent toilet leaks. These tablets are free to our customers and available at the office.

Show All Answers

1. How often will I receive a bill and when is it due?
2. How do I make my payment?
3. Is there a way to pay my bill automatically?
4. What is the service charge for? Do part-time owners pay the same rate as full-time owners? May I choose to turn off my water to avoid paying service charges when I am not using my home?
5. How do I have the bill sent to a renter/tenant?
6. Why are bills sometimes estimated during winter months?
7. Are there any discounts for low-income customers?
8. Why is my bill so high when I only had a small leak?