Why are bills sometimes estimated during winter months?
During winter, there are times when it is not possible to read meters due to bad weather, snow, or ice. When this happens, your bill is estimated. Estimation is based on each customer's usage during the same period of the previous year. However, if you are a new customer, it is based on the prior customer's usage. When we are again able to read your meter, typically your next billing cycle, the new bill will account for the usage that was previously estimated. Your account will be credited if the usage was overestimated and charged if it was underestimated.

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1. How often will I receive a bill and when is it due?
2. How do I make my payment?
3. Is there a way to pay my bill automatically?
4. What is the service charge for? Do part-time owners pay the same rate as full-time owners? May I choose to turn off my water to avoid paying service charges when I am not using my home?
5. How do I have the bill sent to a renter/tenant?
6. Why are bills sometimes estimated during winter months?
7. Are there any discounts for low-income customers?
8. Why is my bill so high when I only had a small leak?