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1. Does the DWP add fluoride or anything else to the water?

No, we do not add fluoride to the water. We add the amount of chlorine required by the State Water Resources Control Board, Division of Drinking Water.

2. Where does my tap / drinking water come from? How is it treated or purified?

Our drinking water is groundwater that is pumped from aquifers. It does not come from Big Bear Lake. It is treated with the amount of chlorine required by the California Department of Public Health. We have a few wells that need additional treatment, such as manganese (Mn).

Water quality is regulated by the State Water Resources Control Board, Division of Drinking Water. All water agencies are required to test drinking water and make that information available to the public. Click here to access the Consumer Confidence Reports.

3. I have a new dishwasher and want to know the hardness of water. Do you test for that?

See Table 1 on the Consumer Confidence Report for your area.

4. Why does my water look milky or cloudy when it comes out of the faucet?

If water looks milky or cloudy when it first comes out of the faucet, it is because it is full of air. Air is soluble in water. As water percolates through the ground into aquifers, air gets trapped in the groundwater. Plus, water pipelines are pressurized to deliver water to your home, adding more air to the water.

Cold water and water under pressure are able to hold more air. So when the water comes out of your faucet, it becomes exposed to warmer air and is no longer under pressure. This results in the air being released as bubbles that rise to the surface and naturally disappear (similar to a soda or carbonated beverage).

Air bubbles are not a health concern and will disappear within a few minutes after filling your water glass. If the water does not clear up within a few minutes, please contact Customer Service at (909) 866-5050.