Toilet Rebate Program

If you have an old toilet you could be unknowingly wasting water! Since 1994, Federal Plumbing Standards have required low-flush toilets with maximum flush volumes of 1.6 GPF.

As of January 1, 2016, all toilets sold and installed within the State of California must be high-efficiency toilets, flushing at a maximum volume of 1.28 GPF.

Unfortunately, because toilets have an average life expectancy of 30 to 40 years, many high-flush toilets are still in use. Fortunately, the Department of Water and Power (DWP) is proud to offer a toilet rebate program that encourages our customers to change out high-flush toilets, resulting in thousands of gallons of water saved.


How the Toilet Rebate Program Works

  • You must have an account with the City of Big Bear Lake, Department of Water.
  • SUFFICIENT EVIDENCE OF LOW FLOW TOILETS MUST BE SUBMITTED AND CONFIRMED PRIOR TO REMOVAL or customers will not qualify for a rebate. Please see the guidelines/samples of what we need for toilet photos. This shows what we need both before and after to make sure you are eligible for a toilet rebate. Please wait for our response confirming it is eligible before replacing it.
  • The existing toilets must be high-flush toilets, 1.6 GPF or more.
  • Rebates are as follows:
    • Replace a toilet exceeding 1.6 gallons GPF with 1.28 GPF or less = up to a $100 rebate.
    • Replace a toilet with a flush volume of 1.6 GPF with 1.28 GPF or less = up to a $50 rebate.
  • The rebate amount includes tax. Customers must provide a toilet purchase receipt and/or invoice/receipt from licensed plumber or general contractor.
  • Once the toilets are replaced, we need a copy of the receipt or invoice and a photo of the entire toilet installed.
    • If you have a plumber or contractor replace the toilets, we need the price of the toilet itemized on the invoice showing their license number (include tax and bolts and toilet seat if it doesn’t come with one).
  • Rebates are given as a credit on your water bill. If there is a tenant, we can issue the rebate as a check to the homeowner upon request.
  • A dual flush toilet is considered based on its effective flush volume. For example, a dual flush toilet that offers 1.6 GPF and 1.1 GPF, would be considered a 1.28 GPF toilet.

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